Reference

Privacy Policy Built for Indonesia Accounts

DANA, OVO, GoPay and QRIS records stay tied to your account checks, not public lobby activity; we explain what we collect before you open an account.

DANA data handlingOVO receipt privacyGoPay account checksQRIS transaction recordsDevice log control
baginda189 Privacy Policy Built for Indonesia Accounts
CONTACT ROUTES

Three Ways To Reach Privacy Support

A privacy question should reach the team that can act on it. Use the live chat window inside your account for quick identity checks, email us when you need a written trail, or send a correction through the account center. We may ask you to confirm your phone number, last payment rail, and device name before discussing account data. That step keeps private records away from anyone who cannot pass the account check.

Team online

Live chat privacy help

Open live chat from the lobby footer between 09:00 and 23:00 WIB. Ask for privacy help, then confirm your account phone and recent DANA, OVO, GoPay, or QRIS reference before we discuss records.

Email privacy inbox

Send detailed privacy questions to [email protected] with your account name, registered phone, and the correction you want checked. We reply with a written trail and may ask for a screenshot that hides wallet balance.

Account center form

Use Account > Profile > Privacy Request when you need data access, correction, or deletion checks. The form ties your message to your sign-in session, so we can compare it with device and payment logs.

CONTROL POINTS

Six Privacy Controls We Operate

Clear controls help you decide what to share before you explore the lobby. We collect only what we need for account access, wallet matching, support, security checks, and…

Account data

When you open an account, we collect your phone number, login name, password data in protected form, and wallet identifiers.

Payment records

For DANA, OVO, GoPay, and QRIS, we keep transaction IDs, timestamps, amount records, and account-matching results.

Cookie settings

Cookie settings sit under Menu > Privacy > Cookie Settings. You can block non-essential cookies, but session cookies remain needed…

Device security

Check Account > Security > Devices to see recent phone and computer sign-ins.

Data retention

Chat transcripts are normally kept for 90 days, while payment and account records may stay longer for dispute handling, audit…

Third-party access

Hosting, payment matching, analytics, and support tools may process limited account data for us.

Privacy Questions Before You Join

These are the privacy questions you are most likely to search before opening or updating an account. We answer them in practical terms: what we collect, why payment records exist, how cookie choices work, how to ask for changes, and what happens when you switch devices. If your case involves access or eligibility, the answer may depend on local law.

We collect login name, phone number, password data in protected form, device details, and payment identifiers you provide. The purpose is account access, wallet matching, support, security checks, and records required where local law permits.

Payment records help us match deposits and withdrawals to the right account, resolve disputes, and detect account takeover attempts. We keep transaction IDs, timestamps, amount records, and matching results, not unnecessary wallet content.

Yes. Go to Account > Profile > Privacy Request or email [email protected] from your registered address. Tell us what you want checked, and we may verify your phone, device, or payment reference first.

Cookies keep your sign-in state, language choice, and wallet page session working on mobile browsers. In Menu > Privacy > Cookie Settings, you can turn off non-essential cookies while required session cookies stay active.

We share limited fields only when needed for hosting, payment matching, analytics, security checks, or support handling. A game session for Auto Roulette or Aviator does not receive your full account profile.

Chat transcripts are normally kept for 90 days. Account and payment records may be kept longer for dispute handling, fraud checks, audit needs, or duties that apply where local law permits.

Open Account > Security > Devices, remove the device if the option appears, then change your password. Contact live chat from 09:00 to 23:00 WIB so we can check recent access logs.